Refund and Returns Policy

At Hefei Baisike Trading Co., Ltd., customer satisfaction is important to us. Please review the following Refund and Returns Policy before placing an order.

1. Return Eligibility

Customers may request a return if the product received:

Is damaged during transportation
Contains manufacturing defects
Does not match the confirmed order specifications
Was received in the wrong quantity or style

To be eligible for a return, products should remain unused, unwashed, and in their original condition and packaging unless the issue is caused by a manufacturing defect or shipping damage.

2. Return Request Process

If you believe a product qualifies for a return, please contact us promptly after receiving the shipment.

When submitting a return request, customers may be asked to provide:

Order information
Product photos
Description of the issue
Supporting documentation if applicable

We will review the request and provide further instructions.

3. Non-Returnable Items

Returns may not be accepted in the following situations:

Products that have been used, worn, altered, or damaged by the customer
Products returned without prior authorization
Products damaged due to improper handling or storage after delivery
Customized or specially manufactured products, unless a manufacturing defect is confirmed

4. Refund Eligibility

Refunds may be approved when:

Returned products are inspected and verified
The product cannot be replaced
The order cannot be fulfilled as agreed
A confirmed product quality issue exists

Approved refunds will be processed using the original payment method whenever possible.

5. Replacement Products

Where appropriate, we may offer:

Product replacement
Partial compensation
Alternative product solutions

instead of a refund, depending on the nature of the issue.

6. Shipping Costs for Returns

Responsibility for return shipping costs will depend on the reason for the return:

If the return is due to our error, product defect, or incorrect shipment, we may arrange an appropriate solution.
If the return is requested for reasons unrelated to product quality or order accuracy, the customer may be responsible for return shipping costs.

7. Damaged or Incorrect Orders

Customers should inspect shipments upon arrival.

If products arrive damaged, defective, or incorrect, please notify us as soon as possible with relevant photos and details so we can investigate and resolve the issue efficiently.

8. Cancellation Policy

Order cancellation requests may be accepted before production, processing, or shipment begins.

Once an order has entered production, customization, or shipping stages, cancellation may not be possible.

9. Refund Processing

After a refund request is approved and, where applicable, returned products are received and inspected, the refund will be processed within a reasonable period according to the payment provider’s procedures.

Actual receipt of funds may vary depending on the customer’s financial institution or payment service provider.

10. Limitation of Liability

Our responsibility is limited to the value of the affected products unless otherwise required by applicable law.

We are not responsible for indirect, incidental, or consequential losses resulting from product use, delayed delivery, or other circumstances beyond our reasonable control.

11. Policy Updates

We reserve the right to modify this Refund and Returns Policy at any time. Updated versions will become effective upon publication on our website.

Refund and Returns Policy