Shipping Policy

At Hefei Baisike Trading Co., Ltd., we are committed to providing reliable shipping services for our footwear and apparel products. Please review the following shipping policy carefully.

1. Order Processing

Orders are processed after payment confirmation and order verification. Processing times may vary depending on product availability, order quantity, and customization requirements.

Business days exclude weekends and public holidays.

2. Shipping Destinations

We serve customers in various international markets and regions. Shipping availability may vary depending on local regulations, carrier coverage, and product requirements.

3. Shipping Methods

Orders are shipped using reputable logistics and transportation providers selected based on destination, shipment size, and delivery requirements.

Available shipping methods may include:

  • Express Shipping
  • Air Freight
  • Sea Freight
  • Standard International Shipping

Shipping options may vary by destination.

4. Delivery Time

Estimated delivery times depend on several factors, including:

  • Destination country or region
  • Shipping method selected
  • Customs clearance procedures
  • Weather conditions and transportation delays

Delivery estimates are provided for reference only and are not guaranteed.

5. Shipping Costs

Shipping costs are calculated based on factors such as:

  • Order quantity
  • Package size and weight
  • Shipping destination
  • Selected shipping method

Applicable shipping charges will be communicated before order confirmation where required.

6. Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Customers are responsible for complying with local import regulations and paying any applicable customs charges unless otherwise agreed in writing.

7. Order Tracking

When tracking information is available, customers may receive shipment tracking details after the order has been dispatched.

Tracking availability depends on the selected carrier and shipping service.

8. Delivery Issues

If a shipment is delayed, damaged, lost, or arrives with visible issues, customers should notify us as soon as possible so that we can assist in investigating the matter with the shipping carrier.

9. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

We are not responsible for delays, additional costs, or delivery failures resulting from incorrect or incomplete address details provided by the customer.

10. Force Majeure

We shall not be held liable for shipping delays or delivery failures caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Government restrictions
  • Customs inspections
  • Transportation disruptions
  • Labor disputes
  • Public health emergencies

11. Contact Regarding Shipping

For questions regarding shipping arrangements, order status, or logistics requirements, customers may contact us through the communication channels provided on our website.